Refund Policy

We want you to be completely satisfied with your KA by Arisara purchase. Unfortunately due to hygiene and customization reasons, we are unable to consider any refunds or exchanges. Do note that for photo engravings, we recommend submitting a hi-res and clear image for better engraving quality. In the event that photos are unable to print, we will inform you via email for another photo. Thank you for your kind understanding. 

for size exchange, we are able to do so by appointment only at the store located at 883 north bridge road.

warranty is provided for the clasp for the first 3 months. should your charm come off, do send us an email at kabyarisara@gmail.com / via instagram dm to schedule an appointment at the store located at 883 north bridge road.